Refund policy

Token pack refunds

You may request a refund of an unused token pack within 14 days of purchase by emailing admin@herelearnwhat.app. Tokens already spent on successful generations are not refundable.

AI failures and incorrect charges

AI generation is intended to spend tokens only after it succeeds. An error or rejected generation should not consume tokens. An incorrect deduction, duplicate charge or missing result needs investigation against the usage history. Email admin@herelearnwhat.app and we will review and restore incorrectly spent tokens.

Successful drafts

Successful AI generation uses tokens even if you discard or edit the draft. AI quality and completeness vary; preview the price and review the output before teaching. Dissatisfaction with a draft is not automatically a technical failure. This does not override any statutory remedy you may have.

14-day refunds for unused tokens

Once paid checkout launches, you may request a refund of an unused token pack within 14 days of purchase. Tokens already spent on successful generations are not refundable. Duplicate payments are refunded in full. Payments will be processed by Stripe and refunds returned to the original payment method.

To request a refund or report an incorrect charge, email admin@herelearnwhat.app with your account email and purchase date.

HereLearnWhat is operated by Tang YS, a sole proprietor in Singapore. See planned prices and the Terms of use. Mandatory consumer rights remain unaffected.